Stephanie Izard
American chef and television personality
Learn MoreWin or Learn! 2026
2026 North America Customer Business Development Meeting
April 21-23
Chicago, IL
Fairmont Chicago, Millennium Park 200 North Columbus Drive
Chicago, IL 60601
Schedule
Welcome to Chicago! To ensure a safe and enjoyable visit, please keep the following in mind: travel in groups, stay aware of your surroundings, and keep your personal items secure and out of sight. Enjoy the conference — and the city!
| 9:00AM | Arrivals & Registration Millennium Room, Lobby level |
|---|---|
| 12:00PM | Lunch International Ballroom, 2nd Floor |
| 1:05PM | Meeting Kick-off, TJ Mulvihill Millennium Room, Lobby level |
| 1:15PM | CX Vision, Dries Roekaerts Millennium Room, Lobby level |
| 1:55PM | The NA F&B Market & Consumer Barb Stuckey, Chief New Product Strategy Officer, Mattson Millennium Room, Lobby level |
| 2:40PM | Break: CRUMBL Cookies for everyone! Millennium Room, Lobby level |
| 3:00PM |
Customer Panel!
Lydia Giusti, VP Supply Chain, Crumbl Sam Ostegaard, Dir. Commodity Strategy, The Chefs' Warehouse Inri Mouchette, CMO, World's Finest Chocolate Millennium Room, Lobby level |
| 4:00PM | NA Vision, Strategy & Priorities, Natasha Chen Millennium Room, Lobby level |
| 5:15PM | Day 1 Close, TJ Mulvihill |
| 5:45PM |
Depart for Puttery
|
| 6:15PM | Social & Fun w/ Chicago Team Puttery Challenge: Who's the MVP of Networking? How many colleagues can you meet in your Team thirty-some? Puttery — 932 W Randolph St., Chicago, IL. 60607 |
| 8:00PM - 9:30PM |
Return Transportation to Fairmont Puttery, streetside |
| 6:30AM | Win or Learn Run/Walk by the Lake! with Bruno De Visscher & Colleen Ness Meet in Lobby |
|---|---|
| 7:30AM | Breakfast International Ballroom, 2nd Floor |
| 8:30AM | Day 2 Kick-off, Alex Nervi & Jerry Hagedorn Millennium Room, Lobby level |
| 8:45AM | CSD Strategy & Key Initiatives, Andres Oviedo & Team Millennium Room, Lobby level |
| 9:45AM | Break |
| 10:00AM - 3:40PM |
Breakout Sessions: Innovations, Cocoa Coatings (Compounds), Specialty Chunks, Mindful: DF & Sweet Solutions
Gold Room: Innovations | Crystal Room: Compounds | State Room: Specialty Chunks | Ambassador Room: Mindful |
| 10:00AM - 11:00AM |
|
| 11:10AM - 12:10PM |
|
| 12:20PM | Lunch International Ballroom, 2nd Floor |
| 1:30PM - 2:30PM |
|
| 2:40PM - 3:40PM |
|
| 3:40PM | Break |
| 4:00PM | Guest Speaker - Chef Stephanie Izard Millennium Room, Lobby level |
| 5:00PM | Day 2 Close, Bruno De Visscher & Chad Larsen |
| 5:45PM |
Depart for Girl & The Goat
|
| 6:15PM | Dinner at Girl & The Goat Girl & The Goat — 809 W. Randolph, Chicago, IL |
| 8:00PM - 9:30PM |
Return Transportation to Fairmont Girl & The Goat, Streetside |
| 7:15AM | Breakfast International Ballroom, 2nd Floor |
|---|---|
| 8:15AM | Day 3 Kick-off, TJ Mulvihill Millennium Room, Lobby level |
| 8:25AM | Inspire! Success & Recognition, Jesus Carlos Valencia Millennium Room, Lobby level |
| 9:15AM | Future of Cocoa Sustainability, Matt Broscio & Carole Attoungbre Millennium Room, Lobby level |
| 9:45AM | Unlocking Digital, Ashley Babazadeh Millennium Room, Lobby level |
| 10:15AM | Break Millennium Room, Lobby level |
| 10:30AM | Next up for Customer Journey!, Alba Arjona & Chef Martin Diez Millennium Room, Lobby level |
| 11:15AM | Q&A Millennium Room, Lobby level |
| 11:45AM | Closing Remarks, Natasha Chen Millennium Room, Lobby level |
Speakers
Panelists
Resources
Resources coming soon!